Privacy
Privacy notice
The purpose of this notice is to make you aware of what information is being collected, how and why it is being collected, how it will be used and what rights relating to your privacy you have as an individual or company.
Our customers
When you order our products and services in-person we record and store the following information:
- your full name or your trading name
- your e-mail and your phone number if you share either of them with us for future contact
When you order our products and services online we record and store the following information:
- your full name or your trading name
- your delivery address
- your e-mail and your phone number if you share either of them with us for future contact
When you place an order through an online marketplace we have the following personal information passed to us through the relevant marketplace:
- your user ID
- your full name
- your delivery address
- your e-mail and phone number (if available)
This information is collected and processed in order to ensure smooth processing and dispatch of your orders ("our services" thereafter).
We use your personal information to fulfil a contract with you and provide you with our services.
We retain your personal information for as long as necessary to provide the services you have requested or for other essential purposes such as complying with our obligations, and resolving disputes.
We keep your data safe and secure. Your personal information will not be shared with any third party except in cases when your order was believed to be lost in post - in these cases your full name and delivery address may be passed to Royal Mail to report the loss.
We respect your right to access, correct, request erasure or request restriction of our usage of your personal information as required by applicable law. You can see, review, change or request erasure of your personal information by contacting us by e-mail, phone or relevant marketplace's messaging system.
Our main establishment is in the UK.
Visitors on this website
We do not collect any personal information from visitors to our website. If you are simply visiting our website we do not have access to your personal information.
For general statistics and to make our website better we only gather some basic anonymous information, for example how many visitors and from what source and geographical location these visitors arrive on each page.
Users of our online contact or quote form
If you are using our online quote form on this website your name and contact details which you provide with your consent are only recorded and stored for future contact purposes. These details are never shared with anyone.
Cookies on this website
When you visit this site, we prompt you with a notice regarding the use of cookies. If you do not consent to the use of cookies you are free to disable cookies for this website in your browser: